Customer Contact Comms Analyst-Messaging
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About the role
Accenture is hiring a Customer Contact Comms Analyst-Messaging in Mumbai to join its Customer Service & Contact Center team. This Customer Contact Comms Analyst-Messaging job in Mumbai is well suited for candidates with 1 – 3 Years of relevant experience in customer support and voice/chat process handling. As a Customer Contact Comms Analyst-Messaging at Accenture, you will be responsible for issue resolution, supporting CRM tools, and contributing to SLA compliance for global clients. Key responsibilities include executing day-to-day customer service & contact center activities, collaborating with cross-functional and global teams, maintaining process quality and compliance, and driving continuous improvement initiatives. Skills required: customer support, voice/chat process handling, issue resolution, CRM tools and SLA compliance. This is a full-time role with Accenture, a leading global professional services company, offering structured career growth, upskilling opportunities, and exposure to Fortune 500 clients. Apply now for the Customer Contact Comms Analyst-Messaging position at Accenture, Mumbai.