Head of Customer Experience
at Confidential · Thane, Maharashtra
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About the role
Confidential
Leading BPO / KPO / Outsourcing Company
Head of Customer Experience at a leading BPO / KPO / Outsourcing organization based in Thane. We are looking for an experienced Head of Customer Experience to join our team. The ideal candidate will have 11+ years of experience in customer support with a strong track record of leadership and delivery. This is a on-site role offering competitive compensation and growth opportunities. Key responsibilities include strategic planning, team management, stakeholder engagement, and driving business outcomes in a dynamic bpo / kpo / outsourcing environment.